Privacy Policy

Effective Date: 1/1/2025

1. Introduction

Welcome to TLCZen. Your privacy and security are of utmost importance to us. TLCZen is a sanctuary for peace, resolution, and personal reflection, where users can seek guidance, emotional support, and organize their memories into a professionally crafted memoir. This Privacy Policy outlines how we collect, use, protect, and store your personal information when you use our services, including AI interactions, human consultations, and memory journaling.

By using TLCZen, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect and process personal information to enhance your experience while maintaining strict confidentiality. The types of information we collect include:

A. Information You Provide Directly

• Personal Identifiers: Your name, birth time (for readings), and email (for account creation).
• Journal and Memoir Entries: If you choose to record memories or seek advice, your entries are securely stored.
• Communication Data: Messages exchanged with TLCZen AI, Zen Master, or human support.

B. Automatically Collected Information

• Device and Usage Data: We collect non-identifiable data such as IP addresses, browser type, and device information to optimize site performance.
• Cookies and Tracking: We use cookies to enhance your experience but do not track personal interactions.

3. How We Use Your Information

We use your information solely to provide and improve our services while ensuring absolute privacy. Specifically, we use it to:

1. Provide AI and human-guided consultations (e.g., I Ching readings, Zen Master insights).
2. Personalize guidance and recommendations based on your concerns.
3. Securely store and organize memoir entries if you choose to create a personal record.
4. Improve AI accuracy and performance (without identifying users).
5. Ensure account security and fraud prevention.

We never sell or share your personal information with third-party advertisers or external parties for commercial purposes.

4. How We Protect Your Information

We take privacy seriously and implement robust security measures:

• Encryption: Your personal details, including name and birth time, are encrypted to prevent unauthorized access.
• Anonymization: Any general interaction data is anonymized to ensure that personal activities cannot be traced back to you.
• Secure Data Storage: For added protection, users may opt to store their encrypted data on password-protected U-drives. These drives automatically wipe themselves after ten incorrect password attempts.

5. Data Retention & Deletion

• Your data is stored only as long as necessary to provide services.
• You may request permanent deletion of your data at any time by contacting us at [insert email].
• If you choose to delete your account, all associated data—including AI conversations and memoir entries—will be erased permanently.

6. Third-Party Services

TLCZen is a closed ecosystem with minimal third-party involvement. However, we may use secure payment processors or email providers, which follow their own privacy policies.

We do not share your private conversations, readings, or memoir entries with any external service.

7. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, such as:

• Right to access your stored data.
• Right to request deletion of your data.
• Right to opt out of tracking cookies (non-essential).

To exercise your rights, contact us at using contact form on this site.

8. Changes to This Policy

We may update this policy periodically to reflect improvements in security and privacy. Any significant changes will be communicated via email or site notifications.