Terms of Use

Effective Date: 1/1/2025

1. Introduction

Welcome to TLCZen, a sanctuary where individuals seek peace, resolution, guidance, and personal reflection. Our platform offers AI-driven insights (TLC Zen Master), I Ching consultations, human guidance, and a memoir recording service. By accessing or using TLCZen, you agree to these Terms of Use. If you do not agree, please refrain from using our services.

2. Eligibility & Account Registration

A. Who Can Use TLCZen?

You must be at least 18 years old to use TLCZen. By using our platform, you confirm that you:

• Are legally capable of entering into a binding contract.
• Will use TLCZen in accordance with these terms and all applicable laws.

B. Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Any activity that occurs under your account.
• Promptly notifying us of any unauthorized access to your account.

3. Services Provided

TLCZen provides users with:

• AI Guidance (TLC Zen Master): AI-generated wisdom and insights based on Zen principles.
• I Ching Consultations: Interpretations of the I Ching for guidance and self-reflection.
• Human Support: Optional access to therapists, psychics, and intuitive advisors for personal guidance.
• Memoir Recording & Organization: A tool to document personal experiences into a structured memoir.

While our services provide spiritual, emotional, and philosophical guidance, they are not substitutes for professional medical, legal, or financial advice.

4. User Responsibilities

By using TLCZen, you agree to:

• Use the platform for personal reflection and growth, not for harassment or harmful behavior.
• Provide accurate information and not impersonate others.
• Refrain from uploading harmful content, including hate speech, abusive material, or fraudulent claims.
• Respect the privacy and intellectual property rights of others.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Privacy & Data Security

Your privacy is our top priority. Our Privacy Policy explains how we handle and protect your personal data.

Key Privacy Commitments:

• Your name and birth time are encrypted to ensure complete confidentiality.
• Your memoir entries, AI interactions, and guidance sessions remain private.
• You can delete your data at any time.
• If you choose to store personal data locally, we offer password-protected U-drives for extra security.

6. Limitations of Liability

TLCZen is designed for guidance, comfort, and self-reflection. However, we:

• Do not guarantee that AI or human advice will always be accurate or applicable to your life.
• Are not liable for any decisions you make based on AI guidance, I Ching readings, or human consultations.
• Are not responsible for interruptions, technical issues, or any data loss resulting from system failures.

TLCZen provides insights and reflections, but the ultimate responsibility for decisions remains with you.

7. Payments & Refund Policy

Certain services (e.g., human consultations, memoir services, or premium features) may require payment.

• All payments are final unless otherwise specified.
• Refunds are issued only in cases of technical errors preventing service delivery.
• If a human-guided consultation is missed or canceled by you, no refund will be provided.

8. Intellectual Property

All content within TLCZen, including AI-generated insights, writings, and digital materials, is the intellectual property of TLCZen unless stated otherwise.

• You may use TLCZen's services for personal, non-commercial purposes only.
• You own your personal memoir content, but TLCZen retains the right to store and format it as needed.
• Unauthorized reproduction, distribution, or commercial use of our content is prohibited.

9. Termination of Use

We reserve the right to suspend or terminate your access to TLCZen if:

• You violate any terms outlined in this agreement.
• You engage in misuse, fraudulent activity, or disruptive behavior.

If your account is terminated for violating these terms, no refunds will be issued.

10. Changes to These Terms

TLCZen may update these Terms of Use periodically to reflect new features or security improvements.

• Any major changes will be communicated via email or platform notifications.
• Continued use of TLCZen after changes means you accept the updated terms.